Effective Customer Service - An Inspirational Workshop

Doha, Nov 6 – 8  

www.intekworld.com

Course Outline

 

 

·  Your customer is as aware as you are – perhaps more

·  What does the Word C.U.S.T.O.M.E.R mean?

·  What does the Customer want?

·  A Company needs raving fans, not just fans

·  Positive attitude - How to cultivate it

·  Appearance and Presentations Skills Count

·  3 factors that establish credibility

If we keep our customers happy... they will keep us in business

 


Body Language signals - Their importance

·  Direct contact strengthen relationships

·  Building trust and cultivating it

·  Essentials of a service guarantee

 

·  Effective selling techniques

·  What kind of customers do you have

·  Learning to listen and observe

·  The telephone (voice, tone and its connotations)

·  Optimize telephone contacts

·  Putting your ‘best face’ forward

·  Handling difficult customers to satisfaction

Remind Employees that Customers Come first

 

We sell quality... please add your share

 

Nurturing a great attitude

·  Giving your customers your best

·  “The People’s person” vs “The Things person”

·  “Smile”

·    How important is it

·    When to smile and When not to smile

·    Basic ingredients of a smile

·  Competitor’s Customer Service (Pros + Cons)

·  Identification/Amendment of a Customer Service’s System fault 

·  Advantages of having a proactive Customer Complaint System

·  Motivation and enthusiasm

·  Additional topics include, team building, enthusiasm and personal growth areas.

 

 

 

The Workshop Includes: Self-Assessments, Short Quizzes, Role Playing etc. at various levels.

 

Date/s - Venue - Investment

  Dubai   AlKhobar   Doha - Qatar
Venue          
Dates         Nov 6th - 8th
Investment         US$ 2000

Please note that this program can also be customized according to Your Company's specific requirements whereby upon conducting a "Climate Survey", your specific requirements can be incorporated to ensure an effective ROI.

If however, you wish to nominate a few of your valued executives to the above open-house workshop, please do so on the online registration at www.intekworld.com or email at intek@intekworld.com or call 00971 4 334-2830. (Fax 00971 4 334-2831)

Best regards

B Shelley
Workshop Coordinator (UAE & Asia Pacific)
"Please email if you would like to have this program Customized specific to your organization's requirements"

Register NOW!

Kindly fill out the following registration form and submit. Make sure that you have entered the correct information before submitting.

Alternatively you can also download the registration form (right click and save) and fax it back or email it at intek@intekworld.com

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We wish to nominate the following executive/s.

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Designation 

Workshop
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Nominated By: (Name, Designation)

Please mention below if you have any further Queries / Comments:

 

Registration Form can also be downloaded and faxed back at +971 4 3342831.
http://www.intekworld.com/workshops/clients/regform.htm

PS. If you have any further queries please do not hesitate to contact us at (intek@intekworld.com).

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I N T E K  Solutions
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email: intek@intekworld.com
www.intekworld.com

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